Shipping and Return Policy

Shipping Policy

At SHINY Hair Extensions, we are committed to offering you a fast, secure, and transparent shipping service, complying with current regulations on e-commerce and consumer rights.

1. Scope of Application

This policy applies to all orders placed through our website. Unless otherwise explicitly stated, the terms and conditions described herein will apply to all shipments.

2. Preparation and Dispatch Process

• Orders before 4:00 PM: All orders received and confirmed before 4:00 PM (Spanish peninsular time) are prepared and leave our facilities on the same business day.

• Orders after 4:00 PM: Orders received after 4:00 PM are processed on the next business day.

• Orders are not processed or shipped on Saturdays, Sundays, or national holidays.

3. Shipping Zones and Delivery Times

Important: Delivery times refer to business days and begin from the departure of the package from our facilities.

4. Delivery Days

• Shipments are delivered exclusively from Monday to Friday, excluding holidays.

• No deliveries or shipments are made on weekends or holidays.

5. Shipping Costs and Rates

• Shipping costs (according to the chosen method) will be calculated and displayed during the purchase process, before order confirmation.

• For orders over €80, shipping is free for all orders on the Iberian Peninsula.

6. Tracking Number

• Once your order has been dispatched, you will receive an email with the tracking number from the transport agency.

• You can check the status of your shipment at any time through the transport agency's website.

7. Responsibilities and Delays

• We work with reputable transport agencies, but delays beyond our control may occasionally occur (adverse weather, customs checks, road problems, etc.).

• If your shipment exceeds the maximum estimated delivery time by more than 5 business days, please contact us so we can locate it and resolve it as soon as possible.

8. Returns and Exchanges

At Shiny Hair Extensions, we work to ensure our customers' satisfaction. However, if you need to make an exchange or return, here are the conditions and procedures:

1. Time limit for requesting a return and refund time

The customer has a period of 14 calendar days to request a return. Once the product is received and its condition verified, the refund will be processed within an estimated maximum time of 5-7 business days.

2. Errors attributable to the company

If the error in the order is Shiny's responsibility (incorrect product, verifiable manufacturing defect, or an error in order preparation), we will cover the costs of collection and re-shipment of the replaced product at no additional cost to the customer.

3. Errors attributable to the customer or changes due to personal preference

If the reason for the exchange or return is due to a customer error (model, color, quantity, etc.) or the product does not meet their expectations, the customer must send the item by their own means to the following address:

Shiny Hair Extensions
Calle Yanguas 3, Bajo – Local Shiny
Alcalá de Henares, 28803, Madrid

A written note must be included inside the package indicating:

• Order number

• First and last name

• Reason for exchange or return

• In case of exchange: indicate the desired product

• In case of return: indicate bank IBAN for the refund

Important:

• The amount to be refunded will correspond only to the value of the product, excluding shipping costs.

• The product must be unused, unopened, undamaged, and in its original packaging.

4. Items received with gifts or partial returns

If the order includes promotional items or gifts, or if you wish to make a partial exchange or return, the customer must contact us beforehand via:
💌 extensiones.shiny@gmail.com
You will receive personalized instructions to manage the process correctly.

5. Customized products

Products made to measure or customized for the customer are not eligible for exchanges or returns, in accordance with current regulations.

6. Order delivery confirmation

If the order appears as “delivered” on the logistics platform, the customer must first verify if the package has been received by a neighbor, doorman, nearby delivery point, or collaborating establishment, as well as contact the transport agency to confirm the exact delivery point.
If, after these checks, the package is not located, Shiny Hair Extensions will request the opening of an incident with the logistics company, a process that may take between 5 and 10 calendar days  for investigation and resolution.

7. Contact

If you have any questions or issues related to your order's shipment, please write to us at extensiones.shiny@gmail.com or call us at +34 655 12 40 30, Monday to Friday from 10:00 AM to 6:30 PM.